British Airways appears to be suffering another IT systems outage at Heathrow airport, which is causing significant flight delays.
An airline spokesperson told The Independent: “We’re investigating and working hard to resolve a technical issue and apologise for the inconvenience. We will provide further updates as quickly as possible.”
Despite speculation, BA has denied that its systems are down globally.
Numerous passengers at Heathrow have shared their frustrations on social media,
“Sitting at BA T5 gate currently where all computers are down again this month,” commented twitter user Jessica. “Do not trust Heathrow or BA to take care of your bags overnight if you’d like to see your things again.”
Brendan Dorian tweeted: “All Access to airside at Terminal 5 Heathrow Airport currently prohibited, telephone landlines also down… no one going anywhere.”
It appears to primarily be Heathrow’s Terminal 5 that’s affected, with claims circulating that Iberia and Qatar Airways flights are also being impacted by the shutdown.
Other Twitter users are claiming that no one at T5 is being allowed through security or to check in their bags.
“Been waiting to board since 11.45 – airport wide boarding systems failure – almost no announcements,” wrote another passenger.
Travellers on the ground at Heathrow have complained of “chaos” and a lack of communication at the airport.
Twitter user Wendy tweeted: “You need to keep your passengers informed!”, adding: “nothing but chaos and disappointment.”
“Been stuck at Heathrow for 2.5 hours unable to check in with @British_Airways due to them experiencing a ‘global IT system failure’… no one seems to have answers or know what’s going on,” tweeted Will Karkar.
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